Frequently Asked Questions

Every jacket is made to order. Production takes 3–5 business days. Once shipped, delivery typically takes 4–7 business days. Most customers receive their jacket in about 7–12 business days total.

Yes, free express worldwide on every order.

You have 30 days from delivery to request a return. Standard sizes (XS–4XL) get free returns with a prepaid label. Custom-size/personalized jackets aren’t refundable, but we provide free alterations to perfect the fit. Refunds process within 7–9 business days after inspection.

We’re direct-to-consumer and made to order, so there’s no middleman, no retail markup, no overproduction. You’re paying for quality hides and expert craftsmanship—not showrooms. That’s our promise of “Luxury, without the markup.

Yes! We ship worldwide at no extra cost. Transit times are similar to the estimates above, depending on your location.

Yes - within 12 hours of placing it. After 12 hours, your jacket is already in production and changes/cancellations aren’t possible. Email us right away with your order number and the change you need.

If your order hasn’t shipped, contact us via email or SMS immediately with the correct address and your order number. If it’s already shipped, we’ll guide you on next steps based on your local delivery options.

Not necessarily. Tracking can be quiet for the first 24–48 hours or while the parcel is moving between hubs. If there’s no update after 3 business days, contact us and we’ll check on it for you.

We’re here to help. Send us your order number and we’ll investigate. Weather, customs scanning volume, or local routing can occasionally add a short delay.

First, check with household members or a building office and look around safe-drop areas. If you still can’t find it after 24 hours, email us—we’ll start a trace and help you out.

Tell us your target date in the Order Notes at checkout and email our team with your order number. We’ll prioritize your production slot where possible and keep you posted.

Go to our Track Your Order page and put your tracking number or email to get updates.

New, unworn standard-size jackets (XS–4XL) with tags attached - within 30 days of delivery. We’ll email a prepaid label.

Custom-size or personalized jackets are not refundable, but we offer alterations to dial in the fit at minimal fee.

Go to our Request a Return page and follow the steps.

5–8 business days after your return is received and inspected.

Go to our Request a Return page and follow the steps.

Our jackets are designed with intentional fits that vary by style: slim, tailored, regular, relaxed or oversized. Each product page clearly states the intended fit in the description and features section. Most jackets fit true to size within their category. If you’re between sizes or plan to layer, we recommend sizing up. Always refer to the Size Guide on the product page for the most accurate fit advice.

Yes - we offer custom sizing so you can enjoy a made-for-you fit. You can add custom measurements directly on the product page before adding your jacket to cart. Please note that custom pieces are non-refundable!

Yes! Premium leather relaxes slightly with wear (especially at the chest and elbows) and molds to your frame over time.

Absolutely. We work with the finest full-grain leather including lambskin, cowhide, suede, and shearling - chosen for durability, drape, and rich natural character.

We only use leather that comes as a by-product of the meat industry — never from animals raised or slaughtered solely for their skins. Every jacket is made to order, which means we avoid overproduction and minimize waste. By working with trusted suppliers and crafting in small, intentional batches, we ensure more quality and less landfill.

We’re based in the USA with international manufacturing hubs, partnering with skilled artisans to deliver premium quality at a fair price.

Yes. Every Manzo jacket is handcrafted by skilled artisans who specialize in leatherwork. From precise pattern cutting to hand-finishing details, each piece goes through multiple stages of careful craftsmanship. This ensures not only a refined look and consistent quality, but also that every jacket carries the unique touch of the maker’s hand.

• Wipe clean with a soft, dry cloth after wear.
• If damp, let it air-dry naturally (never machine dry or use direct heat).
• Condition lightly every few months; always spot-test first.
• Store on a wide hanger with room to breathe, away from direct sunlight.
• Visit a leather specialist for better cleaning

For step-by-step instructions by leather type, see our Leather Care Guide.

We’re Manzo Leathers, a direct-to-consumer leather jacket brand based in the USA. Our mission is simple: to deliver luxury-level jackets without the retail markup — crafted from premium full-grain leather and built to last.

We design trendy styles, produce made-to-order to eliminate waste, and sell directly online - so you get the same (or better) quality as luxury houses, but at a fraction of the price. No middlemen, no overproduction, no inflated markups.

Because we’ve cut out the middleman. Traditional retail brands add 5–8x markups for showrooms, wholesalers, and seasonal overstock. We focus only on what matters - premium hides, expert craftsmanship, and fair pricing - and ship directly to you.

Absolutely. We offer select customization options such as monogramming, patches, and special finishes. Custom and personalized jackets are final sale. For requests beyond the product page options, email us with your idea and we’ll confirm feasibility.

Yes - we accept wholesale, bulk, and corporate orders (e.g., team uniforms, film productions, or brand collaborations). Share your details with us via wholesale@manzoleathers.com and our team will get back to you.

We welcome collaborations with designers, stylists, production teams, and creative brands. If you have a partnership idea, email us with your proposal and timeline — we’d love to explore it.